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Freight Information
Supplement Freight Information
SUPER FAST RELIABLE DELIVERY
Here at Sportys Health we make every effort to ensure that orders are processed on the day they are ordered and dispatched from our store on the day it is ordered or the following day. This of course depends on the time the order is placed through the day. We process orders 7 days per week and but they are only dispatched on business days. If you have any concerns that your order has not been processed please call us on 1300 211 161.
METHODS OF DELIVERY
At Sportys Health we use the most efficient, fast, safe and reliable forms of freight to ensure that you the customer, have an enjoyable experience when shopping with us. We use Australia Post's EParcel service for freight as we have found that this is an extremely fast and reliable service and it allows us to deliver to PO Boxes and normal street addresses. This way small and large parcels can be traced in transit to ensure we create a virtually seamless process between you ordering and us getting your order to you in a very prompt fashion. In the event that your parcel takes longer than anticipated to be delivered please call us on 1300 211 161 and we will track your order.
EXPRESS POST OPTION
a) Sporty's Health offers Express Post freight at a flat charge depending on your order weight but conditions apply with this option.
b) Parcels over 5kg in total including packaging can not be sent express post.
c) If your parcel is over 5kg we will send the parcel by normal freight which will take normal land transit times to your destination.
d) We will contact you by email to inform you that your order can not be sent express. If we can not contact you we will proceed with the order but send it by normal freight means and you will not be charged the Express post fee.
e) PLEASE NOTE: Some destinations are not covered by express post and therefor will not get to your destination faster. Here are a list of Post Codes covered by the express post network.
f) Sporty's Health accepts no liability if your parcel does not get to your destination faster.
FREIGHT COSTS
Please note that all orders over $99.00 are sent out FREE FREIGHT to any destination in Australia. Orders that are under $99.00 are charged $6.00 freight. Please keep in mind that if you are close to the $99.00 mark it is better to buy a Shaker than to pay freight.
You do also have the Express Post Option (which is only available on orders under 5kg including packaging) for an additional fee depending on weight.
CONTACT DETAILS
Please ensure that you regularly maintain accurate contact details including both work and mobile contact numbers so we can easily contact you should a problem arise with your order. At Sportys Health we carry a massive amount of stock so typically we have all items instock virtually at all times.
FREIGHT PROBLEMS
Should you have any concerns about your order or if a delivery has taken longer than anticipated please contact us immediately via our contact us Section of the website and we will track your parcel and keep you as informed as possible on how it is progressing through the freight system.
DELIVERY TIMES
Please remember as most very small parcels go via express post most small orders will be received anywhere in Australia within a few days with very few exceptions. For larger orders most deliveries take 2-5 business days from when we process the order. As we are a Gold Coast based business, most parcels sent to towns between Sydney and Mackay will take only 2 - 3 days in transit. Areas outside of this area will typically take only 2-4 working days in Queelsland, NSW, and Victoria with the exception of country areas which may take slightly longer. Deliveries to the Northern Territory, WA and Tasmania that are large orders and can not be sent express post typicaly take one working week for delivery as they need to be transported via road. PLEASE NOTE: We do offer an Express Post option on orders that weight under 5kg. Please see above and in the terms and conditions for more details.
DEFCOM MEMBERS AND DELIVERY TO AFPO ADDRESSES
All DEFCOM memebers are entilted to FREE DELIVERY on all orders. Please ensure that on registering you fill in the membership box and change it to DEFCOM and quote you PMKeys or DEFCOM card number. Please note that for all overseas orders to Defence personnel, the orders need to be for products that have a gross weight of under 2kg including packaging. You can order numerous parcels as long as they are under 2kg per item the entire order is sent FREIGHT FREE. As we have sent numerous orders to all Defence destinations we know it typically takes 2-3 weeks to get to most locations.
FURTHER QUESTIONS
Please contact us should you have any further questions regarding anything to do with freight or any other aspect of your experience in shopping with us. We truly make every effort to provide a first rate service and take pride in the manner in which we do business.